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A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex

Received: 31 October 2016     Accepted: 15 November 2016     Published: 16 December 2016
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Abstract

This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.

Published in Journal of Civil, Construction and Environmental Engineering (Volume 1, Issue 1)
DOI 10.11648/j.jccee.20160101.15
Page(s) 34-41
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2016. Published by Science Publishing Group

Keywords

Facility Information Services, Construction, Information Technology, Service Quality, Customer Satisfaction, Feedback

References
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Cite This Article
  • APA Style

    Jin Su Jeong. (2016). A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. Journal of Civil, Construction and Environmental Engineering, 1(1), 34-41. https://doi.org/10.11648/j.jccee.20160101.15

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    ACS Style

    Jin Su Jeong. A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. J. Civ. Constr. Environ. Eng. 2016, 1(1), 34-41. doi: 10.11648/j.jccee.20160101.15

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    AMA Style

    Jin Su Jeong. A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex. J Civ Constr Environ Eng. 2016;1(1):34-41. doi: 10.11648/j.jccee.20160101.15

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  • @article{10.11648/j.jccee.20160101.15,
      author = {Jin Su Jeong},
      title = {A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex},
      journal = {Journal of Civil, Construction and Environmental Engineering},
      volume = {1},
      number = {1},
      pages = {34-41},
      doi = {10.11648/j.jccee.20160101.15},
      url = {https://doi.org/10.11648/j.jccee.20160101.15},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jccee.20160101.15},
      abstract = {This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.},
     year = {2016}
    }
    

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  • TY  - JOUR
    T1  - A Development Framework to Support the Life Cycle Facility Management Information Services for Residential Complex
    AU  - Jin Su Jeong
    Y1  - 2016/12/16
    PY  - 2016
    N1  - https://doi.org/10.11648/j.jccee.20160101.15
    DO  - 10.11648/j.jccee.20160101.15
    T2  - Journal of Civil, Construction and Environmental Engineering
    JF  - Journal of Civil, Construction and Environmental Engineering
    JO  - Journal of Civil, Construction and Environmental Engineering
    SP  - 34
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    PB  - Science Publishing Group
    SN  - 2637-3890
    UR  - https://doi.org/10.11648/j.jccee.20160101.15
    AB  - This research investigates the feasibility of web technology as a means of delivering facility information services for better support facility operation and maintenance. Our research proposes a web-based service request and feedback system as a pragmatic solution to the limitations of current facility management (FM) processes with a case study of university residential complex. In practice, work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. Information technology (IT) could be an important tool for reaching efficiency and effectiveness within operation and maintenance, provided that correct and relevant IT is applied. In this study, a model for stating information digitally with a web-based interface and identifying facility services management IT requirements is developed. For customer satisfaction, the end-user point-and-click graphical interface could allow residents to report facility problems using a problem fixture on a floor plan image, trace their work order in progress, view schedules for maintenance, and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences. Moreover, this paper enhances the use of a structural practice for the identification of IT requirements which is essential in the pursuit of quality FM services for realization of sustainable buildings in the long run.
    VL  - 1
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Author Information
  • School of Engineering and Industrial Design, Technical University of Madrid, Madrid, Spain

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